Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how pk63 ("pk63", "we", "us", "our") collects, processes, stores, shares and protects personal data provided by or collected from users ("User", "you", "your") of the pk63 platform located at pk63.cam (the "Platform").

pk63 is an English-language online betting and casino information platform serving Pakistani users. We are committed to handling personal data responsibly, transparently and in accordance with applicable data protection principles under the licensing framework in which we operate. While Pakistan's Personal Data Protection Bill continues to develop at the legislative level, pk63 applies internationally recognised data protection standards as a baseline across all processing activities.

By accessing the Platform, creating an Account or otherwise using our services, you acknowledge that you have read and understood this Policy. Please read it carefully. If you do not agree with how pk63 processes personal data as described here, you should discontinue use of the Platform.

2Definitions

The following definitions apply throughout this Policy:

• "Personal Data" — any information that identifies or can identify a natural person, directly or indirectly, including name, email address, IP address, account credentials and financial details.
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure, erasure or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing personal data. For users of the Platform, pk63 acts as the Data Controller.
• "Data Processor" — a third party that processes personal data on behalf of the Data Controller under a contractual arrangement.
• "Consent" — a freely given, specific, informed and unambiguous indication by which a User agrees to the processing of their personal data for a stated purpose.
• "KYC" — Know Your Customer; the identity and document verification process required to comply with anti-money laundering and fraud prevention obligations.
• "Cookie" — a small text file placed on your device by the Platform to store session information, preferences and analytics data.
• "Sensitive Data" — a special category of personal data requiring heightened protection, such as data relating to health, financial vulnerability indicators or identification documents.

3Data We Collect

pk63 collects the following categories of personal data, depending on how you interact with the Platform:

3.1 Registration & Identity Data

When you create an Account, we collect your full name, date of birth, residential address, email address, username and chosen password (stored in hashed form). Where age or identity verification is required, we may collect copies of government-issued identification documents such as a national identity card (CNIC) or passport.

3.2 Financial Data

To process deposits and withdrawals, we collect payment method details relevant to the channel you use. This may include partial payment instrument identifiers (e.g., the last four digits of a card), transaction reference numbers and wallet identifiers associated with payment services. Full payment credentials are processed by our PCI-DSS compliant payment partners and are not stored on pk63 servers.

3.3 Transaction & Betting Activity Data

We maintain records of all deposits, withdrawals, bets placed, games played, bonus redemptions and account balance changes. This data is required for account management, dispute resolution, regulatory compliance and responsible gambling monitoring.

3.4 Technical & Device Data

We automatically collect device and connection information when you access the Platform, including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URLs and session timestamps. This data is used for security monitoring, fraud prevention and platform optimisation.

3.5 Communication Data

When you contact our support team or submit feedback, we retain records of those communications — including email content, live chat transcripts and support ticket history — to resolve enquiries and improve service quality.

3.6 Data Collected via Cookies

Cookies and similar technologies collect usage and behavioural data as described in Section 8 of this Policy.

The table below summarises the main data categories and their primary collection purpose:

4How Data Is Collected

pk63 collects personal data through the following channels:

• Directly from you — through the registration form, KYC submission process, deposit and withdrawal requests, support communications and any survey or feedback you voluntarily submit.
• Automatically from your device — through server logs, cookies, pixel tags and similar technologies when you access or interact with the Platform.
• From third-party verification partners — identity verification providers and fraud screening services may return data to us as part of the KYC and account security process.
• From payment processors — transaction confirmation and status data is returned to pk63 by payment service providers to update your account balance and transaction records.

5Data Processing & Legal Basis

pk63 processes your personal data only when there is a valid legal basis for doing so. The legal bases we rely upon are:

5.1 Contractual Necessity

Processing is necessary to perform the contract between you and pk63 — specifically, to operate your Account, process transactions, settle bets and provide customer support. Without this processing, we cannot deliver the services you have registered for.

5.2 Legal Obligation

We process certain data to comply with legal and regulatory requirements applicable under our operating licence, including anti-money laundering (AML) obligations, KYC verification requirements, fraud prevention duties and record-keeping mandates. This processing is mandatory and cannot be opted out of while you hold an active Account.

5.3 Legitimate Interests

pk63 processes technical and behavioural data on the basis of legitimate interests — namely, maintaining platform security, preventing fraud, optimising user experience and analysing aggregate usage patterns. We have assessed that these legitimate interests are not outweighed by your privacy rights in the context of the data processed.

5.4 Consent

Where processing is not covered by the bases above — for example, sending optional promotional communications or placing non-essential cookies — we will seek your explicit consent before processing. You may withdraw consent at any time by contacting our support team or adjusting your cookie preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

6Data Sharing

pk63 does not sell, rent or trade your personal data to any third party for their own marketing purposes. Personal data is shared only in the following circumstances:

6.1 Service Providers (Data Processors)

We engage trusted third-party service providers who process data on our behalf under strict contractual data protection agreements. These include payment processing partners, identity verification and KYC service providers, fraud detection and risk management platforms, cloud hosting and infrastructure providers, and customer support software providers. All processors are required to implement appropriate technical and organisational security measures.

6.2 Regulatory and Law Enforcement Disclosure

pk63 may be required to disclose personal data to regulatory bodies, law enforcement agencies or courts where required by applicable law, where necessary to comply with a valid legal process, or where disclosure is necessary to protect the rights, property or safety of pk63, its users or the public.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets involving pk63, personal data held by pk63 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to the terms under which your data is held.

6.4 With Your Consent

We may share your personal data with third parties for purposes not described in this Policy where we have obtained your explicit, informed prior consent to do so.

7International Data Transfers

pk63 operates under an international licensing framework. As a result, your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not have data protection laws equivalent to those in your jurisdiction.

Where personal data is transferred internationally, pk63 ensures that appropriate safeguards are in place — such as standard contractual clauses, data processing agreements or transfers to jurisdictions with adequate data protection frameworks recognised under the applicable licensing regime. If you would like further information about the specific safeguards applied to any international transfer of your data, please contact our support team.

8Cookies & Tracking Technologies

pk63 uses cookies and similar technologies (including pixel tags and local storage) to operate and improve the Platform. The following cookie categories are in use:

8.1 Strictly Necessary Cookies

These cookies are essential to the functioning of the Platform and cannot be disabled. They manage your login session, maintain your authenticated state, handle security tokens and remember your cookie consent preference. No personally identifying information is stored beyond what is required for session integrity.

8.2 Analytics Cookies

Analytics cookies collect anonymised or pseudonymised data about how users interact with the Platform — which pages are visited most, where users drop off, and how long sessions last. This data helps pk63 improve navigation, content and performance. Analytics processing relies on legitimate interests or, where required, your prior consent.

8.3 Functional Cookies

Functional cookies store your preferences — such as your chosen language, display settings and notification preferences — so you do not need to re-enter them on each visit. These cookies are set only with your consent where required.

8.4 Managing Cookies

You can manage or disable non-essential cookies at any time through your browser settings. Most modern browsers allow you to block all third-party cookies, clear existing cookies or be alerted when a new cookie is set. Note that disabling strictly necessary cookies may affect your ability to log in or use core Platform features.

9Data Retention

pk63 retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal obligations. The following retention principles apply:

• Active account data is retained for the duration of your Account and for a minimum of five (5) years following Account closure, in compliance with AML and KYC record-keeping requirements applicable under our operating licence.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction to satisfy financial record-keeping obligations.
• Support communications are retained for up to three (3) years from the date of the last interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Technical logs (server logs, security event logs) are retained for up to twelve (12) months from the date of generation, unless retained further for active security investigations.
• Analytics data is retained in pseudonymised form for up to twenty-four (24) months.

Once the applicable retention period expires, personal data is securely deleted, anonymised or pseudonymised so that it can no longer identify you.

10User Rights

Subject to applicable law and certain conditions or limitations, you hold the following rights in relation to your personal data held by pk63. To exercise any of these rights, please contact our support team using the details in Section 14.

10.1 Access

You have the right to request a copy of the personal data pk63 holds about you, together with information about how it is used and with whom it has been shared.

10.2 Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data fields, you may update information directly within your Account settings.

10.3 Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been unlawfully processed. Note that erasure requests may be subject to legal retention obligations that override this right in specific circumstances.

10.4 Restriction

You may request that pk63 restrict the processing of your data — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.

10.5 Portability

Where processing is based on consent or contractual necessity and carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.

10.6 Objection

You have the right to object to processing based on legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise or defence of legal claims.

11Security Measures

pk63 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and pk63 servers.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Password hashing using industry-standard one-way hashing algorithms — plain-text passwords are never stored.
• Multi-factor authentication options available to all registered users.
• Access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments and penetration testing of Platform infrastructure.
• Incident response procedures to detect, investigate and notify affected users of any personal data breaches within required timeframes.

While pk63 takes security seriously, no online platform can guarantee absolute security. You share responsibility for protecting your Account by maintaining a strong, unique password and not sharing your login credentials with any third party. If you suspect unauthorised access to your Account, notify us immediately at the contact details in Section 14.

12Minors & Age Restrictions

The Platform is strictly for users who are at least 18 years of age, or the higher minimum age required by the operator's licence jurisdiction or by applicable law in your location. pk63 does not knowingly collect or process personal data from individuals under the applicable minimum age.

If pk63 becomes aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated Account. If you are a parent or guardian and believe that your child has registered on the Platform, please contact us immediately using the details in Section 14.

Age verification is a mandatory step in the Account registration and KYC process. Providing false date-of-birth information is a serious breach of our Terms & Conditions and will result in Account closure and forfeiture of any funds held.

13Changes to This Policy

pk63 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new purpose for processing personal data or share data with a new category of third party — we will notify registered users by email or by displaying a prominent notice on the Platform at least fourteen (14) days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how pk63 protects your information. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgement of the updated Policy.

14Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way pk63 handles your personal data, please reach out to our support team. All privacy-related enquiries are handled in English and are treated with strict confidentiality.

You can also review our Terms & Conditions or visit the FAQ page for answers to common account and policy questions.